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Fraud Prevention Policy

At MaxCare Shop, we take the safety of our customers and the integrity of our business seriously. We are committed to preventing fraudulent activity and protecting both our brand and our customers from abuse.

Order Verification

To prevent fraud, some orders may be subject to additional verification. This may include:

  • Verification of billing and shipping information
  • Confirmation via phone or email before processing the order
  • Requiring government-issued ID in suspicious cases (never stored or shared)

If we are unable to verify the legitimacy of an order, we reserve the right to cancel it and issue a refund.

Payment Security

  • All transactions on our site are processed using secure, encrypted payment gateways.
  • We do not store your credit card information.
  • We support secure checkout through trusted providers like Shopify Payments, PayPal, and others.

Address Mismatch / High-Risk Orders

  • Orders with mismatched billing and shipping addresses may be flagged for review.
  • First-time customers placing high-value orders may be contacted before shipment.
  • Orders shipping to freight forwarders or PO boxes may be held for additional verification.

Chargeback Policy

Fraudulent chargebacks are taken seriously. If a chargeback is filed without contacting us first:

  • We will provide the payment processor and issuing bank with full proof of order fulfillment, delivery confirmation, and all communications.
  • Repeated attempts may result in the banning of your account and further legal action.

Return Abuse & Fake Claims

  • All returns must be pre-approved and follow our Return Policy.
  • Customers attempting to return used, damaged, or substituted products under false claims will be flagged and denied further transactions.
  • Any fraudulent return claims (e.g., sending empty boxes or used items) will be documented and reported to authorities or financial institutions if necessary.

Multiple Account Abuse

Customers found using multiple accounts to bypass limits, discount rules, or policy restrictions will have their orders cancelled and accounts banned.

Our Right to Refuse Service

We reserve the right to cancel or refuse any order that raises concern or suspicion of fraudulent activity, return abuse, or policy manipulation.

Questions or Concerns?

If you believe your account has been flagged in error or have any concerns about our fraud protection policies, please contact us directly: