Refund & Return Policy

Last Updated: January 21, 2026

Welcome to MaxCare Shop. We are committed to providing high-quality beauty and hair care products while maintaining strict hygiene and safety standards for all customers.

Due to the hygienic nature of our products, we maintain a limited return policy designed to protect product integrity and customer safety.

Eligible Returns

Returns may be accepted under the following conditions:

• Product arrived damaged
• Product arrived defective
• Incorrect item was received
• Eligible unused items returned within 14 days of delivery

All approved returns must comply with the conditions outlined in this policy.

Non-Eligible Returns

We do not accept returns or refunds for:

• Opened or used products
• Products not in original condition
• Products without original packaging
• Change of mind purchases
• Personal preference dissatisfaction
• Sale or clearance items
• Gift cards
• Promotional bundles or free gifts

Return Request Timeframe

To qualify for a return request:

• Return requests must be submitted within 7 days of delivery
• Approved returns must be sent back within 7 days of approval

Requests submitted outside these timeframes may be denied.

Return Requirements

To be eligible for approval, returned items must:

• Be unused and unopened
• Remain in original packaging
• Include proof of purchase
• Match the original order details

MaxCare Shop reserves the right to deny any return that does not meet these conditions.

How To Request A Return

Step 1 — Contact Support

Reach out to our customer support team through:

Email: info@maxcareshop.com

Live Chat: Available directly on our website
https://maxcareshop.com

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Step 2 — Provide Order Information

Please include:

• Your order number
• A detailed explanation of the issue
• Clear photos showing the damaged, defective, or incorrect item

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Step 3 — Wait For Approval

Please do not return any item without authorization from our support team.

Unauthorized returns may be refused.

Refunds & Replacements

Once your request has been reviewed and approved, MaxCare Shop may provide one of the following solutions:

• Replacement product
• Store credit
• Partial refund
• Full refund

Approved refunds will be issued to the original payment method.

Please allow up to 7 business days for refund processing after approval.

Return Shipping Costs

• Customers may be responsible for return shipping costs
• If the issue was caused by our error (wrong or defective item), return shipping may be covered by MaxCare Shop

Original shipping fees are generally non-refundable.

Return Method

Approved returns must be sent back by mail using the return instructions provided by our support team.

Exchanges

At this time, we do not offer product exchanges.

Delivered Packages

MaxCare Shop is not responsible for packages marked as “Delivered” by the shipping carrier.

If your tracking shows delivered but the package cannot be located, please:

• Contact your local post office
• Contact UPS or the shipping carrier
• Submit a carrier claim if necessary

Fraud Prevention

We reserve the right to deny refunds, replacements, or return requests that appear:

• Fraudulent
• Excessive
• Abusive
• Suspicious
• Inconsistent with normal consumer behavior

Additional information regarding fraud protection and payment security may be outlined in our separate Fraud Prevention Policy.

Need Help?

If you have questions regarding this policy, please contact us:

Email: info@maxcareshop.com
Website: https://maxcareshop.com
Live Chat Hours: Monday–Friday, 10:00 AM – 4:00 PM CST
Live Chat: Available directly on our website during support hours

Thank you for shopping with MaxCare Shop.